Data Scientist

Manage a team of data professionals to deliver performance reporting and insights for Customer Service at ScottishPower. You will translate complex data into actionable recommendations for senior stakeholders, influencing strategy and driving operational improvements.

• Manage Customer Service data team, setting priorities and developing capabilities
• Deliver accurate reporting and insight for operational control and strategic planning
• Advise senior stakeholders, ensuring insights translate into action
• Design and develop dashboards and reporting solutions using modern tools
• Interrogate complex datasets to identify trends and root causes
• Set reporting standards and act as technical specialist for complex issues