About this role
Shape the future of Fidelity's AI-powered customer experience platform by leveraging NLP and data science to enhance personalized interactions. You will translate customer insights into impactful digital experiences, influencing product strategy and improving customer outcomes.
What we are looking for 6
- Partner with Product, UX, Technology, and Analytics teams
- Translate business needs into requirements and prioritized backlogs
- Use data and customer feedback to identify opportunities
- Conduct testing and validation for solutions
- Monitor product performance and drive continuous improvement
- Proficiency in NLP and Data Science Python Modules (Pandas, Spacy, nltk)
Skills mentioned 5
Work authorization
- No visa sponsorship is available.