Manager, Machine Learning, Customer Support Engineering

Lead a team of machine learning engineers in China to research, design, and optimize AI models and services that scale AI-powered products and improve the customer support experience. This role involves hiring, mentoring, and guiding engineers, fostering technical growth, and collaborating with stakeholders across various functions.

• Lead and mentor a team of machine learning engineers
• Research, design, and optimize AI models and services
• Scale AI-powered products for customer support
• Improve end-to-end customer support experience
• Collaborate with internal and external stakeholders
• Conduct design and architecture reviews