About this role

GE Appliances is seeking a Senior Applied AI Engineer to join their digital innovation team. This role focuses on revolutionizing customer service through AI-driven solutions for their contact center channels. You will design, build, and optimize AI agents and transactional capabilities to enhance customer engagement and operational efficiency.

What we are looking for

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Design, build, and maintain AI-driven conversational agents for customer engagement
Develop and implement conversation flows, decision trees, and dialog management logic
Craft and optimize AI copilots and employee-facing agents
Configure, train, and tune AI/NLP models for improved performance
Implement and support transactional conversational flows integrating with backend systems
Collaborate with cross-functional teams and mentor junior engineers

Skills mentioned

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PythonJavaScriptAWSAzureGCPCI/CD