About this role

Airbnb is seeking a Senior Staff Machine Learning Engineer to lead technical direction and execution for ML evaluation and the data flywheel powering Customer Support AI products. You will define how quality is measured, how feedback is used for learning, and how models and products are continuously improved safely and efficiently.

What we are looking for

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Set technical direction for ML evaluation and data flywheel
Lead execution for CSxAI products
Define quality measurement and model improvement strategies
Partner with product, engineering, and operations
Build trusted, scalable, and actionable evaluation systems
Connect offline metrics to online outcomes

Skills mentioned

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Machine Learning