Senior Machine Learning Engineer, Assistance Engineering

Join Airbnb's Assistance Engineering team as a Senior Machine Learning Engineer to develop cutting-edge AI technologies for customer service. You will build and enhance AI models, including chat and voice assistants, leveraging state-of-the-art agentic AI architectures and techniques like SFT, Reinforcement Learning, and RAG. This role offers the opportunity to shape innovative AI solutions from concept to production, transforming the customer experience for guests and hosts.

• Develop novel ML systems and product integrations for customer service
• Build and enhance AI models for chat, voice, and human agent assistance
• Utilize SOTA Agentic AI architectures, LLMs, SFT, Reinforcement Learning, and RAG
• Shape AI initiatives from inception to production
• Collaborate cross-functionally with product and design teams
• Ship production-grade ML/AI systems at scale