Staff Machine Learning Engineer, Assistance Engineering

Join Airbnb's Community Support Products Machine Learning team as a Staff ML Engineer to drive AI initiatives using Generative AI. You will develop and enhance AI models, ML services, and tools, including LLM fine-tuning, RAG, and evaluation, to create intelligent and scalable customer service experiences.

• Develop and enhance AI models, ML services, and tools
• Focus on Generative AI technologies for customer support
• LLM fine-tuning, optimization, RAG/Search, and evaluation
• Build intelligent, scalable, and exceptional service experiences
• Work cross-functionally with product and design teams
• Shape AI initiatives from inception to production