Principal Applied AI Engineer

GE Appliances is seeking a Principal Applied AI Engineer to join their digital innovation team. This role focuses on revolutionizing customer service by architecting and building scalable AI-driven solutions for contact center channels like voice and chat. You will develop and optimize AI agents for customer engagement, integrate with back-end systems, and mentor junior engineers.

• Architect and build scalable AI solutions for contact center operations
• Develop and optimize AI agents for customer engagement and transactional workflows
• Integrate AI tools with back-end systems (CRM, ERP) for real-time transactions
• Tune and optimize AI models for NLP and intent recognition
• Provide technical guidance and mentorship to junior engineers
• Ensure AI tools adhere to data security and compliance standards