Customer Support Agent

Respond to customer inquiries and technical issues via phone, email, chat, or SMS regarding payment processing solutions. You will utilize various databases to troubleshoot and explain solutions, maintaining accurate records of all interactions. This role involves operating a personal computer and related software.

• Respond to technical customer service requests via phone, email, chat, or SMS
• Utilize databases to troubleshoot and explain solutions
• Maintain accurate records of customer inquiries and problems
• Resolve technical support issues for point of service (POS) products
• Build knowledge of POS products, policies, and industry guidelines
• Basic computer and research skills