Patient Access Representative

Geisinger is seeking a Patient Access Representative to provide front-line support in their medical center. This role involves greeting and registering patients, managing check-in and check-out processes, verifying demographics and insurance information, collecting patient payments, and scheduling follow-up appointments. The position requires strong communication and customer service skills, with a focus on maintaining patient confidentiality and adhering to HIPAA guidelines.

• Greet and register patients, verifying demographics and insurance
• Manage patient check-in and check-out processes
• Collect patient payments and communicate financial obligations
• Schedule follow-up appointments and ancillary services
• Maintain patient confidentiality and adhere to HIPAA guidelines
• Process multi-channel messages for patient and physician requests