Manager - Financial Planning and Analysis

Manage financial planning, analysis, and reporting for contact center operations to optimize costs, staffing, and profitability. Partner with operations and workforce management to provide insights for strategic decision-making and ensure financial performance aligns with business goals.

• Lead budgeting, forecasting, and long-term planning for contact center operations
• Develop financial models for revenue, costs, and profitability analysis
• Provide variance analysis and actionable insights to leadership
• Partner with Operations and Workforce Management for labor cost optimization
• Prepare financial reports and dashboards for senior leadership
• Automate and improve financial reporting processes