Service Desk Analyst

Provide Level 1 technical support to users via phone, email, or chat. You will diagnose and resolve technical issues, including password resets, hardware and software troubleshooting, and answering "how-to" questions. This role requires excellent customer service and problem-solving skills.

• Provide General IT end-user support
• Utilize excellent customer service skills
• Interact via telephone, e-mail, chat, and one on one
• Provide first level support including password resets, hardware/software troubleshooting
• Properly escalate unresolved issues
• Ensure proper recording, categorization, documentation, and closure of all tickets