About this role

Symbotic is seeking a Customer Success Manager to ensure their AI-powered robotic automation systems deliver measurable value and performance for clients. This role involves collaborating with engineering, operations, and product teams to analyze system performance, develop reporting, identify improvements, and help customers maximize the impact of Symbotic's technology. The ideal candidate is analytical, customer-focused, and adept at translating complex operational data into actionable insights.

What we are looking for

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Assess system performance and develop improvement plans with engineering and operations
Monitor and analyze system performance data, develop KPIs and reporting insights
Identify opportunities for process optimization and drive operational initiatives
Develop deep expertise in Symbotic's automation platform
Act as a liaison between customers and internal Symbotic teams
Facilitate customer meetings and workshops virtually and onsite

Skills mentioned

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Machine Learning