Associate, System Administrator, Zendesk

Ingram Micro is seeking a System Administrator to configure, maintain, and optimize their customer support ticketing system, likely Zendesk. This role involves collaborating with cross-functional teams to streamline workflows, enhance service operations, and provide user support and training. You will also be responsible for data analysis, reporting, security, and continuous improvement of the platform.

• Configure and customize ticketing system (forms, workflows, automations, SLAs)
• Manage integrations with other tools (CRM, collaboration platforms)
• Provide user support, training, and develop documentation
• Build reports and dashboards for key performance metrics
• Implement security measures and compliance standards
• Identify opportunities for process improvements and automation