About this role

NTT DATA is seeking a Senior Cloud Engineer to ensure the smooth operation of client cloud infrastructure. You will proactively monitor, identify, and resolve cloud-based incidents and service requests, providing second-line support for complex issues. This role involves leading client escalations, contributing to change management, and collaborating with automation teams to optimize efforts.

What we are looking for

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Monitor, identify, and resolve cloud infrastructure incidents and service requests
Provide second-line support for medium complexity incidents
Lead client escalations for operational issues
Contribute to change management processes
Collaborate with automation teams to optimize efforts
Coach Service desk and L1 teams on technical skills

Skills mentioned

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Linux