About this role

Join Genesys as a Senior Engineer to build and deploy AI-powered automations and workflows within Genesys Cloud for internal HR use cases. You will collaborate with HR stakeholders to enhance employee self-service and support, leveraging your expertise in Genesys Cloud, CI/CD, and scripting languages like Python or Node.js to drive innovation at an enterprise scale.

What we are looking for 6

Design and develop Genesys Cloud Architect flows, Dialog Engine Bot Flows, and Knowledge Workbench assets
Build integrations with ServiceNow and HR systems for process automation
Implement Agentic AI-driven features for enhanced employee experience
Contribute to CI/CD pipelines for reliable deployments
Code in Python, Node.js, or TypeScript for automation and integration
Collaborate with HR stakeholders to translate needs into technical solutions

Skills mentioned 4

PythonTypeScriptNode.jsCI/CD