About this role

Salesforce is seeking a Site Reliability Operations Engineer to join their internal DET team in Seattle. This role involves incident command, reliability engineering, and technical support to maintain critical internal systems. You will respond to major incidents, troubleshoot enterprise systems, and work globally to improve response times through automation and process improvement.

What we are looking for

6

Respond to and manage major incidents affecting internal business operations
Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components
Improve incident response by creating and improving runbooks, developing SOPs, and driving automation
Analyze incident data and KPI metrics to identify trends and develop recommendations
Lead problem management activities, investigating recurring incidents and documenting root cause analyses
Participate in on-call rotation and serve as Duty Manager for high severity incidents

Skills mentioned

3

PythonAWSLinux