About this role
8x8 is seeking a Director to build and lead its new central Site Reliability Engineering team. You will establish the company's reliability strategy, set standards for observability and operational excellence, and drive improvements in platform stability and performance. This role requires a leader who can foster a culture of reliability across engineering teams and ensure our global XCaaS platform meets the highest standards for our millions of daily users.
What we are looking for 6
- Build and lead a global SRE team from the ground up
- Define platform reliability strategy and multi-year roadmap
- Establish SLIs, SLOs, and error budgets for critical customer journeys
- Set platform-wide standards for observability and operational toil reduction
- Own capacity planning, performance engineering, and disaster recovery programs
- Partner with engineering leadership to champion reliability best practices