About this role

Join Salesforce's internal Site Reliability Operations team in Seattle to support critical internal business systems. You will manage major incidents, troubleshoot complex technical issues across various platforms, and work with global teams to improve system reliability and response times. This role involves on-call rotation and requires strong analytical and communication skills.

What we are looking for

6

Respond to and manage major incidents affecting internal business operations
Monitor and troubleshoot enterprise systems including infrastructure, applications, and network components
Improve incident response by creating and improving runbooks, developing SOPs, and driving automation
Analyze incident data and KPI metrics to identify trends and develop recommendations
Lead problem management activities, investigating recurring incidents and documenting root cause analyses
Participate in on-call rotation and serve as Duty Manager for high severity incidents

Skills mentioned

3

PythonAWSLinux