Customer Support Engineer (ComD092)

Defense Unicorns is seeking a Customer Support Engineer to provide direct technical assistance to customers facing complex issues with Kubernetes, cloud infrastructure, and CI/CD pipelines. This role involves troubleshooting, problem resolution, and collaboration with engineering teams to ensure customer success in high-stakes environments.

• Serve as primary technical point of contact for customer issues
• Troubleshoot complex issues across Kubernetes, cloud infrastructure, and CI/CD pipelines
• Diagnose problems spanning hybrid cloud architectures
• Own escalated issues end-to-end from triage to resolution
• Reproduce customer issues and characterize root causes for engineering
• Write and maintain technical documentation and knowledge base articles

• Must be a U.S. citizen.

• Requires a Secret security clearance.