Systems Development Engineer

Union is seeking a Systems Development Engineer to enhance the reliability and operability of their AI infrastructure platform. This hybrid role involves investigating production issues and developing tools and automation to prevent their recurrence, focusing on improving customer experience and reducing operational load.

• Investigate and resolve customer-impacting production issues
• Develop automation, product improvements, and runbooks
• Build internal tools and diagnostics for issue detection
• Improve platform observability (logs, metrics, alerts)
• Define and uphold operational engineering practices
• Drive reductions in on-call pages and manual work