About this role

Johnson & Johnson is seeking a Platform Engineer to lead the engineering of their MedTech Global CXM Platform, focusing on Customer Service experiences. This role involves defining and executing the technical strategy, architecture, and engineering standards for an AI-powered platform built on Microsoft Dynamics, aiming to create a unified customer engagement ecosystem.

What we are looking for

6

Lead engineering evolution of the CXM Platform for Customer Service
Define and evolve technical architecture and engineering strategy
Build foundational frameworks, SDKs, APIs, and developer platforms
Establish enterprise standards for interoperability and AI capabilities
Partner closely with AI Core teams on governance and operations
Ensure Microsoft Dynamics capabilities integrate with the enterprise ecosystem

Skills mentioned

5

AzureDockerKubernetesTerraformCI/CD