CX Support Analyst

Join Athenahealth as a CX Support Analyst in Chennai, India, to provide timely and accurate support to customers using US healthcare solutions. This role involves resolving product issues, managing tickets and escalations, analyzing customer problems, and collaborating with internal teams to ensure customer satisfaction and smooth adoption of Athenahealth's RCM and EHR solutions.

• Resolve customer support requests by investigating issues and providing accurate, timely responses
• Analyze customer problems related to US healthcare and RCM workflows
• Document case details, findings, and resolutions in support systems
• Collaborate with internal teams to route issues, gather information, and support resolution efforts
• Monitor support queues and case status to ensure timely handling
• Communicate clearly with customers and internal partners to set expectations and share progress updates