Senior Site Reliability Engineer

CDW is seeking a Senior Site Reliability Engineer to enhance the reliability, scalability, and performance of applications and platforms for Managed Services. You will act as a senior technical escalation point, resolving complex issues, reducing operational burden on development teams, and partnering with various stakeholders to improve service resilience. This role emphasizes a blend of software engineering, systems engineering, and automation to minimize risk and accelerate delivery.

• Drive service reliability, scalability, performance, security, and operational excellence
• Serve as senior escalation point for complex operational issues
• Design, develop, and maintain automation using Ansible and Python
• Establish and mature reliability and observability practices (SLIs, SLOs, Error Budgets)
• Lead major incident response, Problem Management, and root cause analysis
• Mentor engineers and partner with cross-functional teams to improve technical standards