About this role

Lead and optimize L1/L2 support for production environments, focusing on incident response, SLA governance, and MTTR improvement. This role drives operational metrics, ensures team readiness, and manages a team of support engineers.

What we are looking for

6

Lead L1/L2 support engineers in incident response
Oversee technical analysis of environment incidents
Serve as Tier 3 escalation point for complex incidents
Define, publish, and enforce SLA targets
Lead alert tuning and noise reduction initiatives
Drive continuous improvement on Mean Time to Resolve (MTTR)

Skills mentioned

5

AWSAzureGCPKubernetesCI/CD