Principal Software Engineer, Site Reliability (Agentforce Ops)

Join a high-velocity, startup-like team within Salesforce focused on scaling our AI-powered Agentforce Operations platform. As a Principal Software Engineer, you will lead production excellence, performance tuning, and infrastructure automation, ensuring global-scale reliability and influencing technical architecture. This is an opportunity to shape the future of AI in the agentic era.

• Own the reliability roadmap for major product areas, transitioning to global-scale enterprise solutions
• Provide expert technical leadership and mentorship to the engineering team
• Maintain and evolve infrastructure as code for robust, developer-friendly automation
• Support the scaling of AI/ML infrastructure and ensure production excellence
• Lead hardening of observability stack and performance engineering for data-intensive platforms
• Utilize AI tools to automate operational tasks and accelerate infrastructure delivery