About this role

As an Associate Director of UX Research and CX Insights, you will lead user-centered intelligence for Verizon's Value Organization, a portfolio of prepaid brands. You will partner with senior leaders and cross-functional teams to de-risk product roadmaps and drive business growth by conducting complex research studies and establishing scalable research operations. This role requires both strategic leadership and hands-on research expertise, with a focus on digital and AI-enabled experiences.

What we are looking for

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Own UX research strategy and roadmaps across a multi-brand portfolio
Conduct end-to-end, high-quality UX research and deliver actionable reports
Lead research for digital, AI-enabled, and conversational experiences
Translate consumer insights into clear product recommendations and executive-level decisions
Establish enterprise research standards, governance, and scaling infrastructure
Manage and develop a team of contracted researchers

Skills mentioned

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Data Science