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Senior Manager, Content Design (Product Design)
Capital One
3 LocationsPosted Oct 7, 2026 · 3h ago$183K – $250K
Full-time$183K – $250KManagerBanking
About this role
Lead the conversational design vision for our AI agent servicing experience as a Senior Manager, Content Design. You will create "golden dialogues" and map conversational journeys to make AI interactions natural, transparent, and human. This role requires strong experience in conversation design, LLM training and monitoring, and complex problem-solving.
What we are looking for
6- Lead conversational design for AI agent servicing experience
- Create "golden dialogues" and map conversational journeys
- Train and monitor LLMs
- Solve complex problems requiring systems thinking
- Mentor and advance the craft of design
- Shape product direction and drive alignment
Work authorization
No visa sponsorship is available.