About this role
Copart is seeking a Director, User Research to establish and lead our user research practice. You will be responsible for understanding customer and user needs across our digital products, translating research findings into actionable insights, and ensuring user voice directly informs product strategy and development. This role is critical in driving product decisions grounded in deep user understanding and will partner closely with cross-functional teams to deliver measurable improvements.
What we are looking for 6
- Establish and lead the user research strategy and practice at Copart
- Drive understanding of user behaviors, motivations, and pain points
- Translate research findings into actionable insights for product strategy
- Partner with Product Management, Design, Engineering, and Data teams
- Develop research frameworks and methodologies across the product lifecycle
- Communicate research findings and recommendations to senior leadership
Work authorization
- Must be authorized to work without sponsorship.