Senior Professional Service Designer

Humana is seeking a Senior Professional Service Designer to lead projects that enhance patient, customer, and associate experiences. You will translate research into actionable recommendations, create service blueprints, and facilitate workshops to identify opportunities for improvement within a specific business unit.

• Lead service design projects to improve experiences
• Translate research and insights into service concepts
• Create current and future-state service blueprints
• Facilitate discovery research, workshops, and interviews
• Develop actionable recommendations for service improvement
• Bachelor's degree and 3+ years of relevant experience required