Experience Design Advisor Senior

As a Senior Experience Design Advisor, you will lead efforts to identify and reduce member friction points across the bank. You will analyze data, member insights, and processes to influence solutions that simplify the member experience and improve business outcomes. This role requires strategic thinking, deep root cause analysis, and the ability to translate insights into actionable improvements.

• Lead identification and reduction of member friction points
• Analyze data, member insights, and processes
• Influence solutions to simplify member experience
• Conduct root cause analysis and customer journey analysis
• Develop communication materials for stakeholders
• Apply user-centered design principles

• No visa sponsorship is available.