Lead UX Researcher, AI & Digital Experiences

Join Salesforce's Digital User Research team as a Lead UX Researcher focused on AI and digital experiences. You will own research strategy for agentic experiences and event technology, uncovering user needs and friction points. This role requires a curious and experienced researcher to shape product strategy and influence decisions through compelling insights.

• Lead research strategy for AI agentic experiences and event technology
• Combine qualitative and quantitative methods to answer complex questions
• Influence product strategy and experience decisions with actionable insights
• Conduct foundational and evaluative research across digital marketing portfolio
• Deep expertise in qualitative research with strong quantitative fluency
• Ability to plan, design, execute, analyze, and communicate research end-to-end