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UX Researcher
Westpacnz
Westpac on Takutai SquarePosted Sep 30, 2026 · 4h ago
Mid LevelHybridBanking
About this role
Join Westpac's Performance Excellence team as a UX Researcher to shape customer experiences across major digital initiatives. You will lead end-to-end research, uncover customer needs, and collaborate with design and product teams to drive evidence-based decisions. This hybrid role offers a chance to influence digital transformation and explore AI's role in research.
What we are looking for
6- Lead end-to-end UX research in complex digital environments
- Uncover customer needs and identify opportunities
- Synthesize insights and influence decisions with senior stakeholders
- Collaborate with Designers, Product teams, and stakeholders
- Explore AI-enabled research tools and analytics
- Champion customer needs and drive better outcomes