Open role
Service Designer
Citi
New York New York United StatesPosted Aug 27, 2026 · 3h ago$192k – $288k
Full-time$192k – $288kPrincipalOn-siteFintech
About this role
Lead the research, analysis, and design of digital products and systems as a User Experience Sr. Lead Analyst. Partner with Product and Technology to create intuitive digital experiences, from discovery and research to high-fidelity prototypes. Ensure designs are streamlined, accessible, and meet client needs.
What we are looking for
6- Lead user research and requirements gathering
- Define IA, user journeys, and create personas
- Create wireframes, prototypes, and high-fidelity designs
- Contribute to and utilize design systems
- Ensure ADA/WCAG compliance for accessibility
- Mentor junior team members and evangelize UX value