Senior Designer, Customs eServices

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at tech.gov.sg. [What you will be working on] We are seeking an experienced end-to-end Designer to join our Customs eServices (CES) team in designing end-to-end digital services, and developing a comprehensive design system for implementation by the development teams. Your role will involve collaborating with team members from Customs business branches, ITD and Government appointed contractors to ensure consistency and efficiency in design across various digital services. This is a unique opportunity to shape the future of Customs digital services and create meaningful impact for Singapore's trading community. The Designer will be an integral part of the existing CES ITD team comprising Project Managers, Product Managers, Digital Business Analysts, and Software Engineers. The Designer reports to the Digital Service Manager for day-to-day work on-site. The key responsibilities are: • Design & Design System Leadership: Develop and maintain the Customs Design System, inclusive of UI/UX, in compliance with Government Digital Service Standards, ensuring consistency across all CES. • Research & Strategy: Conduct market research, validate hypotheses, and lead user journey mapping workshops to drive innovation in government-to-business and government-to-government services. • User Research & Discovery: Plan and execute comprehensive user research including interviews, surveys, usability testing, and workshops to understand user needs and inform design decisions. • Optimisation: Work with the eService owners and/or government appointed contractors to optimise eServices and business processes • Design & Prototyping: Create user flows, wireframes, and prototypes to validate requirements with business teams and test concepts with users, iterating based on feedback from stakeholders and technical teams. • Product Development & Operation: Work together with the technical teams on the design, development, continual enhancements, and CES operation support • Standards & Documentation: Create and maintain design standards, guidelines, templates, components, and comprehensive documentation. Publish design packages on developer portals for team circulation. • Collaboration & Implementation: Work closely with CES ITD team members to define problem statements and ideate solutions. Collaborate with developers and contractors to ensure design implementation meets specifications and supports Customs transformation initiatives. • Performance & Quality: Develop and monitor tracking metrics, participate in design reviews, provide constructive feedback, and stay current with digital design trends and best practices. [What we are looking for] Strong Design Skills, Decision-Making and Problem-Solving • Independently solve problems from initial brief to validated solution through research, testing, and iteration • Create accessible, well-designed solutions that work within technical and operational constraints • Make informed design decisions in complex situations and clearly explain your reasoning with evidence • Define problems as well as solve them, using user-centred approaches to guide project and product direction • Deliver high-quality designs for complex user journeys while balancing user needs, accessibility, and technical feasibility • Elevate product team performance through design critique, mentoring, and sound judgment in uncertain situations Strong Sense of Ownership and Proactiveness • Take full responsibility for complex, ambiguous assignments from start to finish • Independently manage assigned work and deliver results with minimal supervision • Willing to make smart decisions, learn from outcomes, and adapt approach based on results • Mentor junior team members by sharing knowledge, breaking down complex problems, and providing helpful feedback • Spot issues early and address them proactively, knowing when to seek help from others • Identify improvement opportunities and recommend actionable next steps Planning Contribution, Alignment and Prioritisation • Align your work with team goals and focus on high-impact tasks that deliver business value • Adapt quickly to changing priorities and work independently to meet objectives • Break down team goals into actionable plans and help shape platform and product strategy • Identify opportunities, analyse data, and provide clear recommendations that support organisational goals • Anticipate risks and challenges, taking steps to address them proactively Contribute to Building Trust and Learning Culture • Guide cross-functional collaboration and collaborate effectively with team members and stakeholders to deliver results • Resolve disagreements constructively and facilitate alignment between different stakeholders • Respectfully challenge existing processes to drive improvements and lead change initiatives within the team • Share experiences and provide recommendations to enhance team performance and learning Comfortable with People Management for Senior Designer: • Support team coordination by communicating simple project goals and priorities to team members and how individual tasks connect to broader objectives • Conduct check-ins with junior team members, focusing on immediate work progress and basic feedback delivery • Help team members with day-to-day blockers and provide technical mentoring GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation. Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. Learn more about life inside GovTech at go.gov.sg/GovTechCareers. Stay connected with us on social media at go.gov.sg/ConnectWithGovTech