UX & Predictive Experience Lead Researcher

Safelite is seeking a Lead UX & Predictive Experience Researcher to enhance learning and decision-making within their digital product organization. This role involves building a learning system that combines behavioral data, predictive modeling, AI, and customer research to anticipate customer behavior and guide product development. You will work as a senior individual contributor, collaborating with research, design, product, analytics, and data science teams.

• Increase learning velocity across the digital product organization
• Build a learning system combining behavioral data, predictive modeling, AI, and customer research
• Develop predictive models and simulations to anticipate customer response
• Validate predictive methods against observed customer behavior
• Connect behavioral signals with qualitative research to understand customer motivation
• Translate complex evidence into clear implications for product and design teams