About this role

Lead the identification and resolution of complex member experience challenges within the bank. Partner with executive leaders and cross-functional teams to drive measurable improvements in how members interact with banking services. This role requires influencing stakeholders, challenging conventional thinking, and leveraging data and user-centered design principles to simplify banking.

What we are looking for

6

Lead collaboration with stakeholders and cross-functional teams
Direct analysis to understand root causes of complex business problems
Plan and facilitate workshops to optimize solutions for end-user needs
Apply user-centered design principles to create strategic visual artifacts
Develop communication materials and business cases for senior leadership
Identify and assess industry best practices for financial services

Work authorization

No visa sponsorship is available.