UX Design Associate

Kyndryl is seeking an AI UX Designer to lead design activities that connect insight, imagination, and execution for the next era of computing. You will define mental models and interaction patterns for human-AI collaboration, architect intentional journeys, and design for dynamic interfaces. This role involves facilitating co-creation, mastering human-in-the-loop processes, and advocating for ethical and inclusive AI experiences.

• Lead user research to uncover pain points in human-AI relationships
• Create journey maps for complex agentic reasoning
• Design dynamic interaction patterns for AI latency and ambiguity
• Facilitate co-creation sessions and usability tests
• Design critical human-in-the-loop moments for transparency and trust
• Champion accessibility and inclusive intelligence in AI experiences