CX Designer

As an Associate Director, CX Designer, you will lead the creation of exceptional customer experiences across products and services, partnering with senior clients to define and deliver a shared CX vision. You will focus on raising the quality bar, ensuring work meets high standards of craft, accessibility, and measurable impact, while also mentoring design teams and improving practices.

• Lead CX vision and strategy with senior client stakeholders
• Design and deliver world-class customer experiences
• Uphold high standards for CX thinking, service design, and accessibility
• Ensure evidence-led decision making through research and analytics
• Mentor and develop designers, improving creative capability
• Collaborate with design, engineering, and product teams