About this role
As a Senior CX/UX Researcher, you will empower product teams to make informed decisions by conducting hands-on research and enabling others to learn directly from customers. You will lead studies, analyze qualitative and quantitative data, and help embed customer insights into the product development lifecycle from discovery to post-release evaluation.
What we are looking for 6
- Lead end-to-end research studies, from problem framing to recommendations
- Conduct customer site visits, contextual interviews, and remote research
- Utilize product telemetry to understand user behavior and measure outcomes
- Enable Product, Design, and Engineering teams to develop research skills
- Translate research findings into actionable product and business recommendations
- Partner with cross-functional teams to inform product strategy and iterative development