About this role
As a Senior Service Designer at Truist, you will transform how people interact with financial services by applying human-centered design, behavioral science, and data. You will collaborate with business and research partners to map and design seamless, intuitive, and impactful end-to-end journeys across products, platforms, and touchpoints. This role involves analyzing experiences, leading design work on complex projects, and facilitating cross-functional teams to create operationally feasible and client-centric solutions.
What we are looking for 6
- Analyze client and teammate experiences to identify pain points and opportunities
- Lead end-to-end service design for complex projects
- Apply service design methods like journey mapping and blueprinting
- Facilitate cross-functional collaboration with stakeholders
- Translate insights into actionable recommendations and visual artifacts
- Coach junior designers on service design tools and approaches