Senior Experience Designer

As a Senior Experience Designer at U.S. Bank, you will craft human-centered digital and human solutions that are personalized, clear, and inclusive for our customers. You will leverage design thinking and research to influence product roadmaps, conduct competitive analysis, and translate complex needs into seamless omni-channel experiences. This role involves collaborating across teams in an agile environment to deliver validated, accessible, and empathetic customer journeys.

• Develop human-centered experiences using design thinking and research methods
• Translate business, technical, and user needs into end-to-end customer journeys
• Design omni-channel experiences that are empathetic, easy to use, and drive adoption
• Conduct competitive analysis and monitor market trends
• Collaborate with product managers, engineers, and stakeholders in an agile environment
• Leverage and expand the Design System for reusable components