UX Specialist

As a UX Specialist, you will champion the member's voice to improve digital experiences across Truliant's online and mobile platforms. You'll conduct research, analyze findings, and partner with teams to translate member feedback into actionable improvements for banking, payments, and account opening services.

• Plan and conduct usability testing and research to identify friction points
• Translate member feedback and test results into actionable recommendations
• Partner with product managers and business teams to enhance digital services
• Validate new features and support accessible, member-centered experiences
• 3+ years of experience in UX research, usability testing, or UX design
• Working knowledge of UX/UI principles, journey mapping, and human-centered design