Head of Design, Insights & Colleague Experience

Lead the design, research, and transformation of colleague experiences across Lloyds Banking Group. You will define and implement strategies to create simpler, smarter, and more personalized employee journeys by integrating insights, service design, and data. This role offers a unique opportunity to shape the future of colleague experience within a major financial institution.

• Lead colleague experience, research, and service design disciplines
• Shape end-to-end colleague journeys and services
• Partner across People & Places, Product, Operations, Technology, and Data
• Utilize AI and agentic capabilities for enhanced experiences
• Build multidisciplinary capability and establish effective practices
• Deep expertise in shaping colleague experiences at scale