On Site Client Assistant

Join Dedalus Group as an On-site Client Assistant in Bologna, Italy, to support healthcare clients with software implementation and technical assistance. You will manage support tickets, analyze user needs, propose improvements, and assist with data processing and testing to enhance digital transformation in healthcare.

• Manage support tickets and provide phone assistance to users
• Collect, analyze, and resolve user issues
• Analyze user needs and identify improvement opportunities
• Propose new features and optimizations
• Support data extraction, processing, and reporting
• Assist with application testing and validation