Mixed Methods Senior UX Researcher

As a Mixed Methods Senior UX Researcher, you will bridge the gap between complex user behaviors and actionable design strategies. You will lead end-to-end research initiatives, combining qualitative depth with quantitative rigor to influence product roadmaps and enhance digital customer experiences. This role is crucial for ensuring our platforms are user-centered, accessible, and optimized for business impact.

• Lead mixed-methods research strategy and execution for digital customer success platforms
• Combine qualitative insights with quantitative metrics to deliver comprehensive research narratives
• Conduct competitive research and usability studies on competitor help portals
• Own the UX Scorecard as the source of truth for UX quality
• Synthesize complex datasets into high-impact, actionable insights
• Collaborate with cross-functional teams including design, product, and engineering