Experience Design Lead | Product & Conversational Design

Lead the design and delivery of next-generation, AI-powered customer service experiences. You will manage multidisciplinary teams, shape client engagements, and drive business impact by creating intuitive and trustworthy customer interactions across digital and conversational channels. This role embraces AI as a design material and a way of working to develop innovative solutions.

• Lead end-to-end experience strategy and design for AI-powered customer service solutions
• Direct and mentor multidisciplinary teams of designers
• Establish product visions, customer journeys, and experience frameworks
• Translate complex AI capabilities into intuitive user experiences
• Partner with product managers, AI/NLP engineers, and client stakeholders
• Drive design quality and advocate for inclusive, accessible experiences

• No visa sponsorship is available.

• Must be authorized to work without sponsorship.