About this role

Lead a team in crafting exceptional, human-centered conversational experiences across USAA's digital platforms. You will define the strategic vision for conversational design, ensuring intuitive and engaging interactions that enhance the member experience and align with USAA's brand.

What we are looking for

6

Lead conversational design strategy and execution
Build and mentor a high-performing design team
Champion human-centered design principles
Translate complex problems into clear design solutions
Collaborate with executive leaders and cross-functional partners
Expertise in conversational AI technologies and linguistic principles

Work authorization

No visa sponsorship is available.