Open role
Director of Product Design
Helpscout
United StatesPosted Sep 16, 2026 · 5h ago$226k – $242k
Full-time$226k – $242kDirectorRemoteSaaS
About this role
Help Scout is seeking a Director of Product Design to lead their product design team as a player/coach. This role involves managing and developing designers, owning design principles and standards, and overseeing the design system. You will also be accountable for how AI is integrated into the product and evolve design processes in an AI-accelerated world.
What we are looking for
6- Lead and develop a small team of experienced product designers
- Own design principles, standards, and decision records
- Accountable for the Help Scout Design System as a product
- Own how AI shows up in the product and trustworthy AI experiences
- Evolve design processes and operating models with AI acceleration
- Shape product direction alongside Product and Engineering leadership
Work authorization
No visa sponsorship is available.