Service Designer

RAC WA is seeking a Senior Service Designer to lead the creation of end-to-end member and customer experiences. You will apply human-centered design practices to identify opportunities, develop service strategies, and drive continuous improvement across diverse business units. This role involves close collaboration with product, technology, and operations teams to deliver actionable solutions.

• Lead end-to-end service design initiatives
• Develop service design artifacts like blueprints and journey maps
• Collaborate with product, technology, and operations teams
• Conduct qualitative and quantitative research
• Synthesize research into actionable insights and recommendations
• Facilitate co-creation workshops